Returns & Complaints Policy for Friern Barnet Florist

Our Commitment to Fresh Flowers in Friern Barnet

At Friern Barnet Florist, we take great pride in being a trusted local florist, supplying the freshest flowers to homes and businesses throughout the Friern Barnet area. We are committed to upholding the highest standards, ensuring each floral arrangement arrives in pristine condition and meets your expectations. Your satisfaction is at the heart of what we do.

Fresh Flowers Guarantee

Your order is hand-prepared by our skilled florists, using only the freshest seasonal blooms available. We guarantee the freshness of our flowers for a minimum window of 5 days from the date of delivery, provided they are cared for according to our flower care recommendations. Should you have any concerns about the longevity or quality of our flowers within this period, please let us know promptly.

Damaged-on-Arrival Policy

If your order arrives damaged, wilted, or not up to our usual standards, we are here to rectify the situation. Please inspect your flowers as soon as they arrive. If you notice any issues, kindly notify us within 24 hours of delivery. Providing a brief description and clear photo evidence of the damage will help us resolve your claim quickly and efficiently.

Returns & Refunds Process

Due to the perishable nature of fresh flowers, we do not accept traditional returns. However, we stand behind our products with the following options:

• Replacement: If your flowers are damaged on arrival or fail to meet our freshness guarantee, we will arrange for a prompt replacement at no additional cost, typically within one business day.
• Refund: In circumstances where a replacement cannot be provided, or upon customer request, we can issue a full or partial refund depending on the issue encountered. Refunds, once agreed, are processed via the original method of payment and may take several working days to appear, depending on your bank.

Our team will always discuss the best solution with you to ensure your satisfaction.

How to Raise a Complaint

We aim to deliver exceptional customer service with every order. If you are dissatisfied for any reason, we encourage feedback. To make a formal complaint, simply contact us with your order details, a description of the problem, and any supporting evidence, such as photos. Our complaints team will review your case and respond within two working days with a proposed resolution.

Your experience matters to us, and we use all feedback constructively to enhance our service for the Friern Barnet community.

Trusted Local Florist—Here for You

Friern Barnet Florist is proud to serve as a reliable, community-focused florist for private homes and local businesses alike. Our reputation is built on quality flowers, excellent service, and unwavering attention to your needs. Thank you for choosing your neighbourhood florist—we’re always here to ensure you enjoy fresh, beautiful flowers with complete peace of mind.