These Terms and Conditions (“Terms”) constitute a legally binding agreement between you (“the customer” or “you”) and Friern Barnet Florist (“we”, “us”, or “our”), governing your use of our online flower delivery services in Friern Barnet and the surrounding areas. By placing an order through our website, you agree to be bound by these Terms. We recommend you read them carefully before making a purchase.
Please note that these Terms apply to all sales made online for flower delivery within Friern Barnet and its neighbouring areas. We reserve the right to change, modify or update these Terms at any time; any such changes become effective upon posting to our website. You should check these Terms each time prior to submitting an order.
We offer a convenient and secure online flower delivery service for customers in Friern Barnet and nearby locations. To make a purchase, select your preferred floral arrangement or product and follow the instructions on our order pages.
All floral arrangements and products are subject to availability. While we strive to ensure products are delivered as pictured and described, flowers are seasonal and may not always be available as shown. In such circumstances, we reserve the right to substitute flowers, foliage, or packaging of similar value and quality, ensuring the overall style and character of the arrangement is maintained. Substitutions may also be necessary where materials are unavailable or out of season.
Images of products on our website represent a typical presentation. Variations in flowers and arrangements may occur due to the handmade nature of our products.
All prices listed on our website are in Pounds Sterling (£) and inclusive of VAT, where applicable. Delivery charges for Friern Barnet and the surrounding areas are clearly displayed at the checkout before payment is required.
We accept various payment methods, as indicated on our website, including major debit and credit cards. By providing your payment information, you authorise us to charge the full amount for your order, including delivery fees. Orders will only be processed and delivered once payment in full has been received and cleared.
We reserve the right to change our prices at any time. Any such changes will not affect confirmed orders for which you have already been charged.
We deliver flowers to Friern Barnet and the neighbouring areas, subject to confirmation at the time of order. Delivery will be made to the address specified by you during the order process. We do not accept any liability for incorrect addresses or information provided by the customer. Please ensure all delivery details are accurate. In cases where a delivery cannot be completed due to incorrect or incomplete address information, we reserve the right to charge for redelivery or to cancel the order without refund of the delivery fee.
By default, deliveries occur during our standard delivery hours. Timing requests are considered but cannot be guaranteed unless expressly specified and confirmed. If the recipient is not available at the time of delivery, we may leave the flowers in a safe place, with a neighbour, or follow other reasonable instructions, unless otherwise directed by you in advance.
While we make every effort to meet delivery dates, we are not liable for delays caused by events outside our control, including adverse weather, road closures, or unforeseen circumstances affecting delivery routes in Friern Barnet and surrounding areas.
You may cancel your order for a full refund provided notice is given a minimum of 24 hours prior to the intended delivery date. Due to the perishable nature of flowers, we regret that cancellations made within 24 hours of delivery may not be eligible for a full refund or may incur a charge to cover costs incurred in preparing your order.
To request a cancellation, please contact us using the details provided on our website. We will process approved refunds by the original payment method within a reasonable time period.
Our flowers are arranged with care and inspected prior to delivery. If you are dissatisfied with your order or receive damaged or incorrect items, please notify us within 24 hours of delivery. We may request photographs of the delivered arrangement to assess the issue and offer an appropriate resolution – which may include a replacement, partial refund, or full refund, depending on the circumstances.
Returns are generally not possible due to the perishable and customised nature of floral products. However, customer satisfaction is very important to us, and we deal with complaints fairly, in accordance with your statutory rights as a consumer in the UK.
By placing an order with Friern Barnet Florist, you confirm that:
You accept responsibility for ensuring the recipient’s availability and accessibility at the delivery address provided. Any rescheduling or redelivery due to the recipient’s absence may be at your cost.
Friern Barnet Florist shall not be held liable for any indirect, special, or consequential loss or damages arising from failure or delay to deliver, mis-delivery, or non-delivery of your flower order, except where required by UK statutory law.
Our maximum liability for any claim, loss, or damages under these Terms, whether arising from contract, negligence, or otherwise, shall not exceed the total value of the order in question.
Nothing in these Terms limits or excludes our liability for death or personal injury resulting from our negligence, fraud, or any liability that cannot be limited or excluded under applicable UK law. These Terms do not in any way affect your statutory consumer rights.
We are committed to respecting your privacy and complying with all applicable UK data protection laws. Personal information collected for the purposes of processing your order will be used in accordance with our Privacy Policy. Your details will not be shared with third parties except as necessary for order fulfilment and delivery or as required by law.
All content, including images, product descriptions, designs, and logos displayed on the Friern Barnet Florist website, is the property of Friern Barnet Florist or its licensors. Use of our content without prior written permission is not permitted.
We are not responsible for delays or failure to comply with our contractual obligations under these Terms if such delays or failure result from events or circumstances beyond our reasonable control, including but not limited to acts of God, strikes, adverse weather, telecommunications or internet outages, or non-availability of suppliers.
These Terms shall be governed by and interpreted in accordance with the laws of England and Wales. Any disputes arising from or connected with these Terms or the provision of our online flower delivery services shall be subject to the exclusive jurisdiction of the courts of England and Wales.
If you have any questions about these Terms, our service, or an ongoing order, please visit our website for further information and contact options. We are dedicated to providing residents and customers across Friern Barnet and the surrounding areas with a high standard of service for all online flower delivery needs.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Friern Barnet, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Friern Barnet.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
